Job Description
To offer outstanding support to clients and their customers, we are looking for a highly qualified and experienced customer service representative. You will answer incoming and outgoing calls, answer client questions, and assist with sales as a representative. This remote job offers a variety of benefits and flexible scheduling.
Responsibilities:
- Answer incoming calls from clients’ clients, answering their queries and offering assistance with reservations, banking, and other sales-related concerns.
- Make outgoing calls to customers and internal support departments of clients in order to address and clarify issues.
- When necessary, forward calls to the appropriate internal support divisions or customer service agents.
- Maintain top sales performance by demonstrating skilled sales techniques and overcoming objections, and keep abreast of your clients’ sales and promotions.
Requirements:
- Outstanding interpersonal and customer service abilities
- Capacity to handle stress and operate in a fast-paced setting
- Empathy, patience, and effective problem-solving abilities
- Capacity to work both individually and collaboratively Quiet workspace and dependable internet connection
- must be able to pass a drug test and background investigation.
- Working 15 to 20 hours a week is necessary because some clients have weekend needs.
Technical Requirements:
- Minimum computer requirements or higher if the client requests it (laptop or desktop)
- USB headset with microphone (required for certification training)
- Broadband internet service that is hardwired using a fiber optic, cable, or DSL connection
- Telephone support
- The representative is required to purchase a call center noise-cancelling phone.
Benefits:
- Remote work arrangements and flexible scheduling
- No gas or commuting costs
- The ability to move with your job, even if it requires relocation
- A comfortable work-from-home setting that allows you to make a name for yourself in the customer service sector of the telecom sector and removes the burden of transportation, commute time, and work attire costs