Job Description
To offer outstanding customer service to clients of a top healthcare organization, we are looking for a highly qualified and bilingual (Spanish) customer service agent. As an agent, your duties will include answering customer questions, resolving problems, providing product information, and providing first-call resolution with white-glove service. This remote job offers a variety of benefits and flexible scheduling.
Key Responsibilities:
- Provide clients with first-call resolution and white-glove service.
- Answer consumer questions with the right answers.
- Answer customer service inquiries and give product and service information
Requirements:
- Proficiency in Spanish and English
- Outstanding interpersonal and customer service abilities
- Capacity to handle stress and operate in a fast-paced setting
- Empathy, patience, and effective problem-solving abilities
- Capacity to work both individually and collaboratively
- Quiet workspace and dependable internet connection
- A background check and drug test must be passed.
- You must be able to work 15 to 20 hours a week (some clients have weekend requirements).
Technical Requirements:
- Minimum computer requirements or higher if the client requests it (laptop or desktop).
- A microphone-equipped USB headset is necessary for certification training.
- Broadband internet access that is hardwired using a fiber optic, cable, or DSL connection.
- telephone support.
- The representative is required to purchase a call center noise-cancelling phone.
What We Offer:
- Remote work options and flexible scheduling.
- the chance to work for a top healthcare organization.
- thorough certification course.
- competitive benefits and pay plan.
