Job description
Provide emergency roadside assistance to customers that have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.
What’s Needed to Provide Support for this Client
- Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.
- Possible outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve customer needs.
- Patience and empathy
- Easily manage stress, able to work under pressure, and adapt to adverse situations
- Be knowledgeable and friendly
- Deliver eloquent customer service
- Have experience working with users to identify the best solution
Responsibilities
- Inbound and outbound lines for customers needing Roadside Assistance set up, status updates for existing cases, and partner escalations for VIP customers.
- Manage all alerts and handle cases until completion; make outbound calls as needed; communicate with customers, service providers, and partners to ensure such parties are kept up to date; and release the case once the customer has been assisted
- Negotiate with providers
- Verify the service provider has the correct equipment to assist the customer
- Update the customer with ETA
Qualifications
- Must be able to pass a background check and drug screening
- Must be able to work 15-20 hours a week (some clients have weekend requirements)
- Must have a quiet distraction free work environment
- Must have minimum computer specifications or better as needed by client (laptop or desktop)
- Must have a USB headset with microphone (required for a certification and servicing calls)
- Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
- Must have a phone service
- Must be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)
Benefits
- No commute!
- Save gasoline expenses!
- You can take your job with you (even if you have to relocate)!
- You can work from the comfort of your home (Work in Your PJs!™)
- Choose your own schedule
- Establish yourself in the customer service telecommunications industry
- Eliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes