Job description
Assist members by scheduling Non-Emergency Medical Transportation (NEMT) to and from the member’s medical and dental appointments.
What’s Needed to Provide Support for this Client
- Answer Inbound calls to assist members by scheduling Non-Emergency Medical Transportation (NEMT).
- Patience and empathy
- Easily manage stress, able to work under pressure, and adapt to adverse situations
- Be knowledgeable and friendly
- Deliver eloquent customer service
- Have experience working with users to identify the best solution
Responsibilities
- This is a bilingual opportunity for English/Spanish speakers. Agents will need to speak Spanish fluently and pass an assessment in Spanish.
- Answer Inbound calls to assist members by scheduling Non-Emergency Medical Transportation (NEMT).
- Resolve member NEMT issues such as ride reschedules, locating and scheduling alternative transportation providers, checking member benefit eligibility and more.
- Move from one call type to another using the Function Keys in the client’s proprietary scheduling and contract management system.
Qualifications
- Must be able to pass a background check and drug screening
- Must be able to work 15-20 hours a week (some clients have weekend requirements)
- Must have a quiet distraction free work environment
- Must have minimum computer specifications or better as needed by the client (laptop or desktop)
- Must have a USB headset with microphone (required for certification and servicing calls)
- Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
- Must have a phone service
- Must be able to purchase a flash drive necessary to access the Arise Secure Desktop(ASD)
- Must have webcam to use during certification only
Benefits
- No commute!
- Save gasoline expenses!
- You can take your job with you (even if you have to relocate)!
- You can work from the comfort of your home (Work in Your PJs!™)
- Choose your own schedule
- Establish yourself in the customer service telecommunications industry
- Eliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes