What’s Needed to Provide Support for this Client
- Deliver first-call resolution with white glove service
- Patience and empathy
- Easily manage stress, able to work under pressure, and adapt to adverse situations
- Be knowledgeable and friendly
- Deliver eloquent customer service
- Have experience working with users to identify the best solution
Responsibilities
- Deliver first call resolution with white glove service
- Respond to ‘where’s my order?’ calls
- Assist customers with product questions
- Place new orders/volume orders
- Handle existing orders: returns/replacements
- Provide store-specific support
- Track shipments
- Gift card/loyalty card support
- Dispositioning all calls
Qualifications
- Must be able to pass a background check and drug screening
- Must be able to work 15-20 hours a week (some clients have weekend requirements)
- Must have a quiet distraction-free work environment
- Must have minimum computer specifications or better as needed by the client (laptop or desktop)
- Must have a USB headset with microphone (required for certification training)
- Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
- Must have a phone service
- Must be able to purchase a call center noise-cancelling phone
Benefits
- No commute!
- Save gasoline expenses!
- You can take your job with you (even if you have to relocate)!
- You can work from the comfort of your home
- Choose your own schedule
- Establish yourself in the customer service telecommunications industry
- Eliminate the stress of the expenses of transportation, time commuting to work and the costs of work clothes