Job Description
To offer outstanding support to clients and their customers, we are looking for a representative who is both skilled and customer-focused. As a remote worker, you will efficiently handle booking inquiries, answer incoming and outgoing calls, and resolve problems.
Key Responsibilities:
- Answer incoming calls from clients, addressing inquiries and quotes unique to banking as well as booking-related problems.
- Make outgoing calls to customers and internal support departments to get clarification and status updates.
- When necessary, forward calls to the appropriate account representatives or internal support departments.
- Keep abreast of customer sales, promotions, and merchandise so that you can offer knowledgeable assistance.
- Employ expert sales techniques to maintain top sales performance and overcome objections.
Requirements:
- Experience in customer service or a similar field for at least one year.
- A high school degree or its equivalent is necessary.
- The capacity to clear a drug test and background investigation.
- A focused, peaceful, and distraction-free work environment.
- Dependable computer, fast internet, and a USB headset.
- The capacity to work 15–20 hours a week, possibly including weekend shifts.
Ideal Candidate:
- Outstanding interpersonal and communication abilities.
- Amiable, sympathetic, and patient manner.
- The capacity to adjust to difficult circumstances and perform well under pressure.
- Expertise in finding answers for clients.
Perks:
- Remote work and flexible scheduling are options.
- Cut down on travel time and costs.
- chance to advance in the telecom sector’s customer service sector.
- a cozy and practical setting for working from home.